Text messages

Neon sends account text messages to customers who choose to get them. The program name is Neon. Texts are optional. Account texts go only to customers who tick the optional text message box at checkout or in their account. A one-time verification code is sent only when a customer enters their own number and asks for a code.

What we send

Texts are about your own account with Neon:

verification codes you ask for, to check your phone number;
payment requests with a link to pay a bill;
contract signing links;
updates about your bookings, rentals and orders.

We do not send marketing texts. Message frequency varies with your account activity. Msg & data rates may apply.

How to opt in

You can agree to get texts in either of two places:

at checkout, under the phone number field;
in your customer account, under Phone numbers, after you sign in.

The box is never ticked for you. Consent is not a condition of purchase. Right after you opt in, we send one text confirming it.

This is the checkbox you will see

Optional: text me account updates from Neon, including verification codes, payment requests, contract signing links, and updates about your bookings, rentals and orders. Message frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Consent is not a condition of purchase. See our Terms and Privacy Policy.

How to opt out

Reply STOP to any text to stop getting texts. STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE or OPTOUT also work. You will get one text confirming it, and then no more. Replying STOP stops all texts from us, verification codes included.

You can also untick the box in your customer account. That stops account texts, but you can still ask for a verification code when you need one.

To get texts again, reply START, YES or UNSTOP.

Help

Reply HELP or INFO to any text for help. You can also reach us through the contact options on our website.

Mobile carriers are not liable for delayed or undelivered messages.

Your privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text message opt-in data and consent will not be shared with any third parties. Your mobile number and opt-in are never sold. We use them only to send the texts you asked for: verification codes, payment requests, contract signing links, and updates about your bookings, rentals and orders.

See our Terms of Service and Privacy Policy for more.